Proactive Customer Care: Tips and Trends for Delivering an Extraordinary Customer Experience
Proactive Customer Care (PCC): “A business strategy that makes consumers’, partners’, constituents’ or employees’ lives better and easier by addressing issues before a problem or need arises.” – DMG Consulting
The concept of Proactive Customer Care (PCC) is nothing new for today’s customer-focused organizations. However, the ability to rapidly adopt a PCC Strategy that efficiently and cost effectively communicates with customers via their preferred channels, including phone, email, SMS, social media, and more – is a new reality.
In this webinar, join Donna Fluss, President, DMG Consulting, and Rick Danos, Director of Product Management, CSG International, as they discuss PCC market research and trends, explore real-world PCC case studies and strategies, and provide actionable tips for how enterprises can effectively leverage a variety of PCC solutions to drive real business results.
Learn how to:
- Leverage PCC to increase revenue and build customer loyalty – while reducing costs of service and support
- Design and deploy a successful multi-channel PCC program: calls (inbound and outbound), email, SMS, chat, social media
- Convince key stakeholders why PCC should be an essential element of your company’s customer experience management strategy
- Integrate PCC into your current customer care strategies
Presenters:
Donna Fluss
Founder and President
DMG Consulting LLC
Rick Danos
Director, Product Management
CSG International
