Protect Your Customer Experience from Complexity
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There are a lot of potential snags in the customer lifecycle that can diminish the customer experience - but you can prevent a lot of them. Many of those pitfalls stem from complexities in the type of business or product you offer and the level of customer service you provide (and your customers demand). Whether yours is a high-touch environment, a long-term relationship or both, this webinar will help you identify how and where complexities are most likely to arise.
Join OpenText's Brian Wick as he discusses the complex customer experience environment and how smart process applications are helping business handle complexity.
Presenters:
Brian Wick
Senior Director of BPM Product Marketing OpenText
OpenText
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