Five Proven Strategies to Drive ROI for Online Chat
Online chat continues to develop as both a convenient customer service channel, and a cost effective sales delivery method. But even with its growing consumer preference, impressive ROI, and high CSAT, online chat is still regarded as an immature channel. However, as more consumers go to the web for support and online shopping, there remain tremendous opportunities for companies to deliver better customer service online and more sales – in real time.
In this webinar, TELUS International, Dell and SPOT Consulting, share key research and customer-proven best practices, which have driven the growth and performance of online chat for customer service and sales. Bringing together a panel of industry experts, this webinar will analyze and review industry-proven strategies and case studies for:
- Adopting and integrating online chat for customer service & sales
- How customer service leader and chat pioneer, Dell, uses chat best practices to drive customer satisfaction and sales ROI
- Online chat employee training: best practice performance, skills, quality & style
- The variety of chat system features which help drive the ideal chat customer experience
Presenters:
Emily Millar
VP Client Relations
TELUS International
Jeffrey Hutchings
Sales Director
Dell Inc.
Kim Keating
VP Client Services
SPOT Consulting
