CX MythBusters: Four Contact Center Myths Debunked
As customers, we’ve all experienced it before – “I can’t get to an agent!”, “I’ve already given you that information!”, “I have to be on hold for how long?”
Everyday customer experience (CX) executives are faced with the ongoing pressure to deliver a positive experience to increase customer satisfaction and brand loyalty. But a well-designed customer experience does not have to be a scary process. By utilizing cutting-edge multi-channel technology, implementing proactive customer communication and user-friendly applications, customers’ experience of your brand will become a treat, not a trick..
In this hour-long webinar, we will debunk the 4 biggest CX myths including:
- Myth 1: To save my company money, I cannot give the caller an option to reach an Agent.
- Myth 2: I cannot pull data from our CRM or other database so I cannot anticipate why the customer is calling
- Myth 3: A positive CX doesn’t exist
- Myth 4: I need to decide the best way for the customer to contact my business, not the other way around
Who should attend:
- Contact Center Managers looking for greater insight into the lifecycle of a positive customer experience and new ways to interact with callers
- Customer Experience Managers who want to increase customer satisfaction and loyalty
- IT Stakeholders interested in learning about next generation technologies that will improve budget constraints and help decrease costs
Register now for this can’t miss webinar that will debunk the most intimidating contact center myths you may be experiencing today.
Presenters:
Mike Ahnemann
Creative Director, User Experience
Angel
