Delivering an Award-Winning Customer Satisfaction From your Contact Center
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In this client case study with WOW Internet, cable and phone, Mike Furst answers questions regarding WOW's award winning customer service approach.
Moderated by Amit Shankardass, Sitel's Chief Marketing Officer, this 20 minute Q&A style web presentation highlights WOW's 'ingredients' that go into their award-winning customer service 'sauce'.
Presenters:
Mike Furst
Senior Vice President of Customer Care
WOW Internet, Cable and Phone
Amit Shankardass
Chief Marketing Officer
Sitel
We respect your privacy, by clicking ‘Watch On-Demand’ you agree to having your details passed onto the sponsors who may promote similar products and services related to your area of interest subject to their privacy policy. You have the right to object. In addition, you will receive our e-newsletter, including information on related online learning opportunities. For further information on how we process and monitor your personal data, and information about your privacy and opt-out rights, click here.
