Driving Revenue, Profit and Customer Satisfaction in a Contact Center
Gain practical ideas from our roundtable discussion with key executives from American Express, Aviva and PartSource
Contact Center Leaders are constantly looking at how their Agents can make better calls, be more efficient, and improve sales and services results. Some leaders believe they must sacrifice one to impact the other.
Hear about how you can positively impact all three. "If you want to change the result, change the conversation."
Join us for an interactive Webinar with Kevin Higgins, President of Fusion Learning leading an executive roundtable of world-class Contact Center executives.
During this webinar, we will discuss issues like:
- Cost center to profit center - key success factors and pitfalls to avoid
- Transaction to interaction - how to create more value in every customer call
- Shift the bell curve on Agent participation rates
- Unique approach to sustaining behaviour change with Agents and Team Leaders
This is the Contact Center Webinar you and your colleagues should not miss!
Presenters:
Kevin Higgins
Managing Partner
Fusion Learning
Scott Williams
AVP, Commercial Sales
PartSource
Tony Turco
AVP, Contact Centre Infrastructure
Aviva
David Schmidlin
Director – World Service Toronto
Amex Canada Inc.
