Managing Explosive Growth
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In this client case study, Pronto Connections and their client review call center challenges including:
Communicate effectively in both English and Spanish on:
- Employment requests
- Store locator
- Loan lead generation
- Complaints and compliments
- After hours calls
Once addressing the problem, client and company will address the following:
- Flexibility of multi-model delivery in real-time
- Obstacles met
- Strategies for sucess
- Design aspects, metrics for reporting
- Key Success
Presenters:
Gina Robertson
Director Of Client Services
Pronto Connections
We respect your privacy, by clicking ‘Watch On-Demand’ you agree to having your details passed onto the sponsors who may promote similar products and services related to your area of interest subject to their privacy policy. You have the right to object. In addition, you will receive our e-newsletter, including information on related online learning opportunities. For further information on how we process and monitor your personal data, and information about your privacy and opt-out rights, click here.
