Managing Explosive Growth
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In this client case study, Pronto Connections and their client review call center challenges including:
Communicate effectively in both English and Spanish on:
- Employment requests
- Store locator
- Loan lead generation
- Complaints and compliments
- After hours calls
Once addressing the problem, client and company will address the following:
- Flexibility of multi-model delivery in real-time
- Obstacles met
- Strategies for sucess
- Design aspects, metrics for reporting
- Key Success
Presenters:
Gina Robertson
Director Of Client Services
Pronto Connections
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