Smart Services Strategies in a Down Economy
If you're like many product-centric manufacturers, you're scrambling to find ways to drive profitability through services. The best ways begin with making your products and service operations smarter.
In this web seminar entitled, Smart Services Strategies in a Down Economy you will hear best practices from Varian Medical Systems, Egenera, and Applied Biosystems. In addition, they will field questions submitted during the call, such as:
- How do you maintain flat staffing levels, while increasing customer satisfaction ratings?
- What is the best approach for reducing resolution cycle time and avoiding unnecessary field service visits?
- How did you align your remote service projects with company objectives to secure funding and internal adoption?
These remote service experts will provide program overviews and share their challenges, success, and future plans—information that you can use in launching or extending your remote service initiative:
- CJ Rotella, Director of Service Operations, Egenera
- Dan DuBeau, Program Manager, Remote Access/MICAP, Varian Medical Systems
- Phil Severe, Product Manager for Monitoring, Applied Biosystems
If you are under pressure to reduce service costs and increase revenue or need some best practices to meet the next milestone of your remote service program, this is an event that you won't want to miss!
Presenters:
Brian Anderson
Vice President of Marketing
Axeda
