Axeda Webinar: How Leica Microsystems Saved $500,000 Using Smart Services
You understand the potential of Smart Services - cost reductions, minimized downtime, and increased productivity, savings, and customer satisfaction.
But who has realized these benefits?
Find out by joining us for the next Webinar in our Profiles of Leading Smart Services Program Series with Leica Microsystems, a leading manufacturer of applications requiring microscopic imaging, measurement, and analysis.
Frank Bunge, Director of After-Sales Services in Europe, and Martin Laszak, Global Service Support Manager, will share how their RemoteCare Smart Services initiative has enabled Leica Microsystems to improve product reliability and serviceability. As a result, potential problems are now more predictable and preventable for their confocal microscopes and tissue processors.
Register today to learn how Leica Microsystems uses Axeda to save more than $500,000 annually by avoiding 400 onsite visits and:
- Maintain FDA compliance
- Reduce unscheduled downtime by 40%
- Cut field service visits by 33%
- Improve service productivity by 5%
- Fix 30% of detected problems remotely
- Improve time to repair fulfillment from 75% to 87%
In this Web seminar, Frank and Martin will also share their own customer success stories and discuss their plans for establishing virtual remote service centers while maintaining personal customer relationships and compliance.
About Leica Microsystems
Leica Microsystems is a leading global designer and producer of innovative, high-tech, precision optical systems for the analysis of microstructures as well as a broad product portfolio for histopathology. It is one of the market leaders in microscopy, confocal laser scanning microscopy with corresponding imaging systems, specimen preparation, and medical equipment.
Presenters:
Frank Bunge
Director of After-Sales Services in Europe
Axeda
Martin Laszak
Global Service Support Manager
Axeda
