Proactive Notifications: When, What and How Consumers Want to Hear from You
Leading-edge companies are leveraging outbound technology to proactively reach out to their customers using automated messages via SMS or phone calls to improve customer experience. However, it’s not always easy to know the best way to proactively notify customers. What do customers want to be notified about, how do they want to be notified – and when? A recent Harris Research survey uncovered some surprising answers to those questions.
During this 15-minute Webcast, join award-winning technology editor Stan Gibson and Nuance’s Todd Rutherford for a close look at the survey findings and a discussion of how proactive notifications can help reduce inbound calls, improve customer relationships and increase revenue. Join us to learn:
- Specific demographics of consumers who want to receive proactive notifications, when they want them and how they want to receive them
- The different types of proactive notifications and how they’re used across various industries
- Important laws and regulations you need to know about that govern outbound messaging
- How proactive notifications can drive significant savings and deliver a solid ROI for your contact center
Presenters:
Todd Rutherford
Director of Outbound Solutions
Nuance Communications
