5 Ways to Boost Your Contact Center Numbers
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Want to improve your call center or contact center metrics? Tired of paying the consequences for overstaffing, understaffing or underperforming agents?
Join leading experts on workforce management, contact center operations and quality management to learn how the Cloud helps you:
- Manage staffing levels to pay for just the right expertise for customer interactions
- Improve performance over time, with cloud-based software that monitors agents and learns from real-world data
- Cut capital expenditures for servers and PBXs
- Get IT and labor savings by eliminating on-premises equipment management
- Cut software maintenance fees with service that is automatically, seamlessly updated in the cloud
Experts from KnoahSoft, Teleopti and 8x8 demonstrate how easy it is to build profitable relationships with your customers while reducing costs in your contact center.
Presenters:
Mike Butts
Director of Product Marketing
KnoahSoft
Max Ball
Product Marketing
8x8
David Pahlman
President
Teleopti, Inc.
We respect your privacy, by clicking ‘Watch On Demand’ you agree to receive our e-newsletter, including information on Podcasts, Webinars, event discounts and online learning opportunities. For further information on how we process and monitor your personal data click here. You can unsubscribe at anytime.
