Building an Integrated Service Experience
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The customer service experience is today more than just an interaction with your contact center. It is a strategy spanning the entire organization – from marketing to sales, from finance to legal. This interactive webinar will take the participants through strategies for building an integrated service experience in a multi-channel environment – for customers, agents, supervisors and enterprises. Leading analysts and industry practitioners will talk about what trends they are seeing in the industry and how they went about building a service ecosystem. We will also talk about some real-world examples and look at the tools and methodologies organizations are utilizing to serve their customers better.
Presenters:
Kate Leggett
Principal Analyst
Forrester Research
Gopal Devanahalli
Vice President and PPS Vertical Head
Infosys
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