Building an Integrated Service Experience
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The customer service experience is today more than just an interaction with your contact center. It is a strategy spanning the entire organization – from marketing to sales, from finance to legal. This interactive webinar will take the participants through strategies for building an integrated service experience in a multi-channel environment – for customers, agents, supervisors and enterprises. Leading analysts and industry practitioners will talk about what trends they are seeing in the industry and how they went about building a service ecosystem. We will also talk about some real-world examples and look at the tools and methodologies organizations are utilizing to serve their customers better.
Presenters:
Kate Leggett
Principal Analyst
Forrester Research
Gopal Devanahalli
Vice President and PPS Vertical Head
Infosys
We respect your privacy, by clicking ‘Watch On-Demand’ you agree to having your details passed onto the sponsors who may promote similar products and services related to your area of interest subject to their privacy policy. You have the right to object. In addition, you will receive our e-newsletter, including information on related online learning opportunities. For further information on how we process and monitor your personal data, and information about your privacy and opt-out rights, click here.
