Case Study: Exploiting the Cloud’s Flexibility to Compete with Goliaths

No story illustrates contact center challenges more clearly than that of an outsourced contact center service provider—especially when that outsourcer is also a startup.
 
First, there’s the need to demonstrate enterprise-class capability—without benefit of a long track record. Then, infrastructure must be in place to meet telephony, reporting and management needs without large capital outlays.
 
In this complimentary webinar, learn how startup outsourcer Straight Forward overcame these obstacles—and flourished—by combining a unique service philosophy with cloud-based contact center software. Hear how this Wisconsin-based firm has been able to:
 
• Deliver rapid scalability and maximum reliability, with the ability to add large numbers of agents and even new locations in a matter of hours, not months
• Meet extensive, varied client needs for reporting and analysis with ease
• Glean customer insights that help drive high rates of satisfaction among its clients and their customer bases
• Significantly raise contacts per hour and overall outbound efficiency using robust predictive dialing capabilities

Presenters:

Jessica Main
Director, Client Relations
Straight Forward