Customer Centricity: The Real Reason To Modernize Your Service Experience
Customer Centricity: The Real Reason To Modernize Your Service Experience
Today’s brands are continuing to hone in on delivering a seamless customer experience and enhancing brand perception through such uncertain times.
While so much has either changed or accelerated in recent months, one thing still holds true: Empathy has remained a true CX differentiator. As your organization ramps up its digital transformation initiatives, AI implementation and service experiences, this is crucial to keep in mind to ensure that the customer remains at the center of the decision-making process. Join Tibor Vass, Senior Director of Product Marketing at Genesys as he navigates this important discussion around why prioritizing customer centricity and continuing to meet customer expectations is more important now than ever before.
