Future Contact Center Open House
Learn how your peers are using innovative contact center solutions to reduce costs, boost productivity, maximize customer satisfaction and drive revenue growth.
CCIQ is proud to introduce the complimentary Future Contact Center Open House.
For call center leaders being asked to rapidly transition to omni-channel, more successfully engage agents and dramatically boost customer-centricity, all within tight budgetary constraints, the future of customer management is intimidating.
Thanks to the emergence of revolutionary technologies and brilliant strategies, it is also very promising – if leaders can properly identify, implement, measure and improve those solutions.
From December 15-17, CCIQ’s Future Contact Center Open House will identify those solutions for you—and help you implement them--by featuring case study demonstrations from those who have already done so. No theory. No hollow sales pitches. Just clear, verifiable proof of how well solutions worked for your peers and thus how well they can work for you.
Who: Presenters will include the world’s most innovative call center solution providers – and the end-user practitioners who have successfully implemented their solutions. Attendees will include managers, directors, VPs and C-level executive responsible for call centers, customer service, customer experience, IT and operations.
What: About action rather than theory, each session begins with a 40-minute case study exploring how an organization like yours drove optimal ROI with a contact center solution. It then transitions into a real-time demo of the product before moving into a Q&A with the innovator and practitioner.
When: December 15-17. Each day of the open house will include two case study demonstrations.
Where: From the comfort of your computer or mobile device. Simply login to the platform, grab a notepad and watch as our innovative presenters provide real solutions to your very real contact center challenges.
Why: The solution process is too pivotal to be predicated on luck or marketing gimmicks. The Future Contact Center Open House aims to take and superficiality out of a process that should be about hard facts, clear demonstration and verifiable results. Don’t listen to what a salesperson tells you about a product – watch one of your peers demonstrate that it actually works.
How: Register (for free!) below. Beginning December 15, you will receive login instructions to access the open house – and the key to creating the contact center of the future.
