How to Beat Every Goal for 2019 through Agent Empowerment with AI

What technologies are poised for success in 2019 and 2020?

Join Brian Cantor, Principal Analyst of CCW Digital and Sedarius Perrotta of Shelf.io in this upcoming webinar.


This FREE webinar was recorded on:
2019-01-30
02:00 PM - 03:00 PM EST

Too often the hype around new technology & AI causes Contact Center leaders to blindly chase the perfect tool to solve their biggest problems. However, the most valuable asset of any great contact center is always its people. By empowering and giving your people the right tools for the right jobs while leveraging the power of AI you'll find that your 2019 goals will become achievable. Join Brian Cantor, CCW Digital's Principal Analyst and Sedarius Tekara Perrotta, Director of Innovation at Shelf as they dive into the following topics: 

  • How to Improve Customer Experience by Giving them What they Really Want: Getting off the Phone and Getting on with their Lives
  • How AI is Changing the Game and Enabling a New Level of Agent Empowerment
  • Give Your Agents the Tools and Knowledge to Solve Any Issue on the First Call
  • How to Empower Agents with the Knowledge and Authority to Avoid Needless Escalations

Register for Free

Presenters:
Sedarius Perrotta Founder, Knowledge Management Evangelist Shelf.io
Brian Cantor Principal Analyst & CCW Digital Director Customer Management Practice