How to Beat Every Goal for 2019 through Agent Empowerment with AI
What technologies are poised for success in 2019 and 2020?
Join Brian Cantor, Principal Analyst of CCW Digital and Sedarius Perrotta of Shelf.io in this upcoming webinar.
Too often the hype around new technology & AI causes Contact Center leaders to blindly chase the perfect tool to solve their biggest problems. However, the most valuable asset of any great contact center is always its people. By empowering and giving your people the right tools for the right jobs while leveraging the power of AI you'll find that your 2019 goals will become achievable. Join Brian Cantor, CCW Digital's Principal Analyst and Sedarius Tekara Perrotta, Director of Innovation at Shelf as they dive into the following topics:
- How to Improve Customer Experience by Giving them What they Really Want: Getting off the Phone and Getting on with their Lives
- How AI is Changing the Game and Enabling a New Level of Agent Empowerment
- Give Your Agents the Tools and Knowledge to Solve Any Issue on the First Call
- How to Empower Agents with the Knowledge and Authority to Avoid Needless Escalations
Register for Free
Presenters:
Sedarius Perrotta
Founder, Knowledge Management Evangelist
Shelf.io
Brian Cantor
Managing Director, Digital
Customer Management Practice
Brian Cantor is the Managing Director of Customer Management Practice’s Digital division. Driven by a passion for helping brands better empower their employees and more meaningfully connect with customers, Brian oversees research, product development, editorial vision, and commercial strategy for properties like CCW Digital and Customer Engagement Insider. Reaching a community of almost 200,000, these digital properties offer industry-leading commentary, research reports, and virtual event sessions.
Far from a “boardroom manager,” Brian routinely speaks at leading customer contact events and directly engages with global enterprises and innovative start-ups via training and advisory services sessions.
Fun Fact: Brian has impeccable artistic taste, as evidenced by the fact that the first concert he attended growing up was a Baha Men / A*Teens double feature.
