Looking At 2020: Is Your Contact Center Really Customer-Centric?

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This FREE webinar was recorded on:
December 12, 2019
02:00 PM - 03:00 PM EST

Looking At 2020: Is Your Contact Center Really Customer-Centric?

Everyone talks about customer centricity, but few brands are actually delivering. Only 12% of customers have witnessed serious improvements to the CX; only 11% believe brands even care.

The time has come to start walking the talk. This webinar will help.

We'll look at some key trends for 2020 — personalization, AI, omnichannel, customer analytics, agent empowerment, cloud technology, and more  — and reveal how to take the most customer-centric, productive action possible. You'll build a true culture of customer centricity: one defined by action rather than words.

Topics include:

  •  What will omnichannel look like in 2020?
  •  What context do you need to personalize the experience?
  • Does your contact center environment support customer centricity?
We respect your privacy, by clicking ‘Watch On Demand’ you agree to receive our e-newsletter, including information on Podcasts, Webinars, event discounts and online learning opportunities. For further information on how we process and monitor your personal data click here. You can unsubscribe at anytime.