Webinar: Looking At 2020: Is Your Contact Center Really Customer-Centric?
Looking At 2020: Is Your Contact Center Really Customer-Centric?
Everyone talks about customer centricity, but few brands are actually delivering. Only 12% of customers have witnessed serious improvements to the CX; only 11% believe brands even care.
The time has come to start walking the talk. This webinar will help.
We'll look at some key trends for 2020 — personalization, AI, omnichannel, customer analytics, agent empowerment, cloud technology, and more — and reveal how to take the most customer-centric, productive action possible. You'll build a true culture of customer centricity: one defined by action rather than words.
- What will omnichannel look like in 2020?
- What context do you need to personalize the experience?
- Does your contact center environment support customer centricity?