Webinar: Looking At 2020: Is Your Contact Center Really Customer-Centric?
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Looking At 2020: Is Your Contact Center Really Customer-Centric?
Everyone talks about customer centricity, but few brands are actually delivering. Only 12% of customers have witnessed serious improvements to the CX; only 11% believe brands even care.
The time has come to start walking the talk. This webinar will help.
We'll look at some key trends for 2020 — personalization, AI, omnichannel, customer analytics, agent empowerment, cloud technology, and more — and reveal how to take the most customer-centric, productive action possible. You'll build a true culture of customer centricity: one defined by action rather than words.
Topics include:
- What will omnichannel look like in 2020?
- What context do you need to personalize the experience?
- Does your contact center environment support customer centricity?
We respect your privacy, by clicking ‘Watch On-Demand’ you agree to having your details passed onto the sponsors who may promote similar products and services related to your area of interest subject to their privacy policy. You have the right to object. In addition, you will receive our e-newsletter, including information on related online learning opportunities. For further information on how we process and monitor your personal data, and information about your privacy and opt-out rights, click here.
