Make the Shift from Closing Gaps to Driving Value in Your Contact Center
The digital era has brought with it technologies that can help businesses provide the rapid, personalized, and efficient customer support experiences today’s customers expect. Join Brian Cantor, Principal Analyst at CCW Digital, and Jordan MacAvoy, VP of Marketing at UJET, as they share key trends in consumer behavior and contact center technology, and why organizations need to shift from fixing gaps to finding ways to add incremental value in their contact centers.
You Will Learn:
- Which trends in customer support you should be paying attention to and why
- Ways to leverage technology to elevate the agent, customer, and supervisor experience
- New techniques for proactive customer engagement
- Best practices to implement technologies like AI, machine learning, and automation into your support process
We’ll also wrap up with a brief demo of the UJET cloud contact center solution.
Register for free here: https://register.customercontactweekdigital.com/ujet-webinar-june-14/