Roundtable: Raising the Bar on Customer Support
Accelerated everything. Highly mobile workforces, the global economy, and the ever-burgeoning trend for “bring your own device” have detonated customer demand for effective response and resolution. Intricate workflows, pressure for outstanding productivity gains, even confusion about cloud computing are hitting customers where they live and forcing today’s technology support organizations to the brink. How can IT support move from good to great and exceed customer expectations for outstanding service?
If you understand that enhancing and improving customer support means earning customer loyalty and driving lifetime value, then you will want to learn about advanced technical solutions that will help you stay one step ahead.
Join Jason Baron, Vice President, Client Services at Coretelligent, Brian Cantor, Managing Editor at IQPC and Peter Zeinoun, Director of Products for LogMeIn Rescue in this round-table style webcast where they’ll discuss the challenges of the evolving support landscape, and the tremendous opportunities that technology presents in meeting those challenges. Live audience questions will be taken throughout the event.
At this roundtable, you’ll learn:
- What specific strategies and technologies Support organizations employ to achieve growth in this hyper competitive industry.
- How Coretelligent has improved operational effectiveness, SLA response and resolution time, and enhanced customer loyalty to realize a client retention rate hovering around 97%.
- How you can effectively and efficiently scale the delivery of superior customer support, customized and configured on a per client basis
Audience questions will be taken and addressed live throughout this interactive discussion. We look forward to having you join us!
Presenters:
Jason Baron
Vice President, Client Services
Coretelligent
Peter Zeinoun
Director of Products
LogMeIn Rescue
