Think Siri is Just a Consumer App? Learn How Virtual Agent Technology Is Transforming Corporate Customer Service
We respect your privacy, by clicking ‘Watch On Demand’ you agree to receive our e-newsletter, including information on Podcasts, Webinars, event discounts and online learning opportunities. For further information on how we process and monitor your personal data click here. You can unsubscribe at anytime.
The popularity of Apple's Siri technology has placed a spotlight on the growing demand for Virtual Agent technology in a corporate setting. More than ever, modern consumers are demanding the power to serve themselves when they have a question, be it on a corporate web-site, facebook fanpage or on their mobile device.
In this informative webinar, find out how Siri-like Virtual Agents are transforming customer service by addressing some of the biggest problems faced by service executives:
Attendees will learn:
- How Siri is transforming consumer expectations online
- Why customer expectations are changing faster than service departments ever expected, or can handle
- What the future holds for online self service
- How social and mobile self-service are the future of customer interaction
- Why the "Contact Center" of old is bound for extinction, and what you can do about it
Join Paul Smith, VP Products for IntelliResponse as he discusses how modern customer service is being transformed by the push towards "Siri-Like" self service technology.
Presenters:
Paul Smith
Vice President, Products & Services
IntelliResponse
We respect your privacy, by clicking ‘Watch On Demand’ you agree to receive our e-newsletter, including information on Podcasts, Webinars, event discounts and online learning opportunities. For further information on how we process and monitor your personal data click here. You can unsubscribe at anytime.
