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Webinar: Automation Playbook: How To Instantly Empower Remote Agents & Personalize Customer Experiences

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This FREE webinar was recorded on:
November 16, 2020
02:00 PM - 03:00 PM EST

With COVID-19 transforming the customer service landscape, it’s more important than ever for contact centers to leverage automation to optimize agent experiences and meet customer needs… fast.
 
But which tasks do you automate? How do you balance humans and technology, especially amid growth in digital engagement and work-from-home?

Difficult for all businesses, these questions are particularly challenging for fast-growing contact centers hoping to differentiate on the CX despite limited resources.
 
In this exclusive webinar, we’ll share our “automation playbook” to reveal tips and tricks for quickly and cost-effectively automating contact center operations.

You’ll learn how to pair strategy and technology to strengthen remote agent engagement, improve contact center performance, and create happier customers, everywhere.

Topics for our webinar, focused on contact centers of 200+ agents, include:

•    Top sources of agent frustration that you can mitigate cost-effectively
•    Pitfalls to overcome in delivering a consistent, omnichannel experience
•    Keys to elevating remote work by balancing human agents and AI
•    Insight into a groundbreaking kit for helping growing contact centers level the playing field and deliver exceptional customer service, even on a budget

Presenters:

Brian Cantor
Principal Analyst & CCW Digital Director
Customer Management Practice
Alexey Aylarov
Co-founder and CEO
Voximplant
We respect your privacy, by clicking ‘Watch On Demand’ you agree to receive our e-newsletter, including information on Podcasts, Webinars, event discounts and online learning opportunities. For further information on how we process and monitor your personal data click here. You can unsubscribe at anytime.
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