Webinar: The Remote Work Movement Heightens Contact Center Risk
The Remote Work Movement Heightens Contact Center Risk
Millions of employees are transitioning into the largest remote workforce that the world has ever seen with an explosion of remote work rising as much as 18x in the last few months.
Modern contact centers are quickly adjusting to address the global health emergency, and look to enable more agents than ever before to deliver top notch service from home.
Agents need access to the critical systems and information required to stay productive while ensuring social distancing and other health mandates are followed.
But while Identity Access Management platforms, remote VPN, and secure computer login are excellent tools to support this work from home movement, are these technologies being optimized for the highest levels of security?
Join our CCW Digital webinar with Yubico as we discuss how your contact center can be adequately prepared to deliver customer-centric service without missing a beat with the gold standard of authentication