Sign up to get full access to all our latest content, research, and network for everything customer contact.

Special Report: Automating Customer Engagement

Add bookmark

Matt Wujciak
05/17/2021

We respect your privacy, by clicking "Download Your Copy" you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest subject to their privacy policy. You have the right to object. In addition, you will receive our e-newsletter, including information on related online learning opportunities. For further information on how we process and monitor your personal data, and information about your privacy and opt-out rights, click here.

Today, the research shows that customer experience and consumer engagement strategies are far more important to the success of the overall business than most C-level executives understand. As you’ll see throughout this report, these functions are becoming dependent upon the utilization of digital automation in the contact center and responding to shifts in consumer behavior. To contact center leaders, specifically, automation is the number one area of investment priority right now.

Automation is not only aimed at reducing customer service costs through a properly managed customer service infrastructure, but customer (and employee) satisfaction through the contact center’s ability to serve everyone involved.

Featuring insights and research from TTEC’s VP of Intelligent Automation, Verizon’s VP of Global Consumer Sales & Service Centers, Freshly’s VP of Customer Experience, and the CCW Digital Analyst Team, this report will cover:

 

• The changes in consumer behavior influencing the customer experience

• The best channels to use in customer service and when

• Where automation is delivering the greatest ROI in the contact center

• How to improve customer service efficiency

• Real world case study driven analysis, and more

We respect your privacy, by clicking "Download Your Copy" you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest subject to their privacy policy. You have the right to object. In addition, you will receive our e-newsletter, including information on related online learning opportunities. For further information on how we process and monitor your personal data, and information about your privacy and opt-out rights, click here.

Sponsored By:

RECOMMENDED