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Special Report: Improving Customer Loyalty Through Digital Transformation

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Matt Wujciak
11/12/2020

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Organizations work hard to win customers, but in today’s competitive, on-demand, digital world, these businesses must work even harder to keep them – prioritizing frictionless, digital customer interactions, combined with data-driven personalization.

The goal is to use digital transformation to increase consumer engagement, customer satisfaction, and ultimately the revenue that contact centers can provide.

Featuring firsthand insights from Adidas’ President of Golf, TaskUs’ VP of Consulting, Sinch’s VP of Business Development/New Technologies, and cutting edge CCW Digital research, this report will cover:

• The primary shift in consumer (and workforce) behavior

• Customer experience trends in digital communication and messaging

• The future of AI and automation

• How to deliver personalization through data-driven insights

• How the contact center can serve as a resource hub for marketing and sales

We respect your privacy, by clicking "Download Your Copy" you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest subject to their privacy policy. You have the right to object. In addition, you will receive our e-newsletter, including information on related online learning opportunities. For further information on how we process and monitor your personal data, and information about your privacy and opt-out rights, click here.

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