Kshira Saagar

Group Director Data Science and Analytics Global Fashion Group

23 FEBRUARY 2021: VIRTUAL DAY 1

Tuesday, February 23rd, 2021

12:00 PM Using AI Powered Technology to Automate QA Functions and Customer Feedback

Understand your customers better by finding new ways automation can support your quality assurance team.

With QA functions in possession of customer data and feedback, learn how we can automate work processes to improve contact centre and CX outcomes.

  • Using speech text to automate QA functions, sentiment analysis and customer complaints for improved productivity
  • Reassessing new AI powered CRM systems that will fast track sentiment analysis and lead scoring
  • Driving customer experience across all levels of the organisation to unify departments and break siloes

24 FEBRUARY 2021: HYBRID DAY 2

Wednesday, February 24th, 2021

4:30 PM Disruption 3