Events
CCW Digital's conferences bring thousands of customer contact, customer experience, technology, marketing and operations professionals together for inspiring keynotes, actionable case studies, interactive discussions and unparalleled networking.
Webinar: Why Fraudsters Love Your Contact Center’s Authentication, and Customers Hate It
October 03, 2019
02:00 PM - 03:00 PM EST
Webinar: Learning Analytics: The Best Kept Secret in Contact Center Customer Experience
October 02, 2019
02:00 PM - 03:00 PM EST
Every Employee Deserves an AI Assist
September 04, 2019
02:00 PM - 03:00 PM EST
How A Leading Company Eliminated Agent Friction, Elevated CSAT
August 27, 2019
07:16 PM - 07:16 PM EST
Transform Your Customer Service And Reduce Costs With Conversational AI
July 17, 2019
02:00 PM - 03:00 PM EST
How To Disrupt Your Customer Experience - And Dramatically Boost Customer Loyalty
July 10, 2019
02:00 PM - 03:00 PM EST
Making CX Journeys More Simple, Consistent & Customer-Centric
June 05, 2019
02:00 PM - 03:00 PM EST
4 Ways To Revitalize Phone Calls With Automation
May 08, 2019
02:00 PM - 03:00 PM EST
Build, Grow and Scale an Excellent Contact Center Experience
April 30, 2019
02:00 PM - 03:00 PM EST
Three Projects to Elevate Your Customer Service in 2019
March 21, 2019
02:00 PM - 03:00 PM EST
Improving Sales Effectiveness & The Customer Experience
February 27, 2019
02:00 PM - 03:00 PM EST
Insurers Explore Their Future with Implementing Emerging Technologies
February 13, 2019
02:00 PM - 03:00 PM EST
How to Beat Every Goal for 2019 through Agent Empowerment with AI
January 30, 2019
02:00 PM - 03:00 PM EST
Combating Agent Apathy & Turnover Through Coaching, Career Planning & Agent Feedback
November 14, 2018
02:00 PM - 03:00 PM EST
Top Tips for Midsize Businesses to Win the Cloud Customer Service Game
November 07, 2018
02:00 PM - 03:00 PM EST
