Marriott
Insights from Marriott's Journey to Becoming the World's Favorite Travel Company
March 13 by Brooke LynchIn her presentation at the CCW Executive Exchange in Chicago, Karen Mitchell, Senior Director of Product Management at Marriott, shared insight on the brand's transformation journey to enhance the age...
Explosive Call Center Innovation
July 06 by CCW Digital EditorYour budget for innovation has been cut! Your customer’s are still demanding more! This economy requires us to quickly re-invent our paradigms on innovation. We need explosive acceleration in...
Customer-Centricity at Marriott: Roy Barnes on What It Means To Be a Chief Customer Advocate
September 02 by Blake LandauWhile Marriott’s former Senior Vice President for Strategic Planning and later as Senior Vice President for Customer Experience Development Roy Barnes is a big fan of process effectiveness and...
Six Sigma, Call Centers and Rubber Ducks with Marriott's Former SVP Customer Experience Roy A. Barnes
August 03 by Roy BarnesRoy A. Barnes is the former SVP of Customer Experience and Development and Marriott Vacation International. He talks with Call Center IQ’s Blake Landau about customer focused values, performan...