skills
One More Time–How Do You Train Employees?
November 12 by From the CMIQ Editorial DeskEditor's note:The purpose of this article is to increase the level of general awareness as to what is required to train employees for performance and results. We tilt the article toward 6 sigma t...
Connecting with your Customer on and Emotional Level and Realizing the Resulting Benefits
September 17 by CCW Digital EditorThis economy is not the same, and our call center agents have additional pressures. This presentation will address how to improve your agents’ empathy and interpersonal skills and will overcom...
It Takes EQ, Not Just IQ, To Work In A Call Center
September 16 by Keith FivesonEmotional Intelligence in the Call Center Is Back In this era of customer empowerment, call center managers that focus on Emotional Intelligence (EI) find valuable aid in the selection, recruitme...