Interview with Diane Magers, AT&T Business Services Specialist

Diane Magers at AT&T Business Services knows a thing or two about superior customer experience. At Call Center Week this past June in Las Vegas, we sat with Diane as she spoke about how to align the organization around the customer in order to be successful. She also addressed how a toxic culture can poison a call center.

SAVE THE DATE: Call Center Week Winter | January 26-29, 2016 | The Rosen Centre, Orlando, FL |