Meet Our CCW Speakers

Leadership Keynote

Adam Gilchrist
Adam Gilchrist
Leadership Keynote
Cricket Australia

2026 Expert Speaker Line-Up

Ben Hancock
Ben Hancock
Manager of Customer Service Automation Digital and AI
NICE
NICE
Paul Judd
Paul Judd
Senior Solution Architect
Optus
Optus
Kris Ram
Kris Ram
Chief Executive Officer
CDM Direct
CDM Direct
Shehara Hapugalle
Shehara Hapugalle
CX Specialist
Zoom
Zoom
Jennifer Lowry
Jennifer Lowry
Senior Director, Customer Service and Support,
Microsoft
Microsoft
Kumar Ashutosh
Kumar Ashutosh
Principal Program Manager
Microsoft
Microsoft
Amar Roomi
Amar Roomi
Chief Technology Officer
Blue Zebra Insurance
Blue Zebra Insurance
Deanna Jackson
Deanna Jackson
Contact Center Leader
Capricorn Society
Capricorn Society
Bryan Middleton
Bryan Middleton
General Manager Of Outstanding Customer Experience
Contact Energy Ltd
Contact Energy Ltd
Christopher Connolly
Christopher Connolly
Director, Presales Engineering APJ
Twilio
Twilio
Andrew Cannington
Andrew Cannington
General Manager APAC
Cresta
Cresta
Blake Rowley
Blake Rowley
..Senior Manager, Product Specialist APJ
Twilio
Twilio
Cherie Cameron
Cherie Cameron
Head of Workforce Optimisation
RACV
RACV
Helen Crossan
Helen Crossan
General Manager of Member Services
Australian Retirement Trust
Australian Retirement Trust
Sarah Dale
Sarah Dale
Retail Growth & Planning Manager
BCU Bank
BCU Bank
Alicia George
Alicia George
Head of Customer Care ANZ
Lifehealthcare
Lifehealthcare
Basil Botoulas
Basil Botoulas
Senior Vice President of Sales - APJI
Sprinklr
Sprinklr
Roy Hazelwood
Roy Hazelwood
Customer Service Manager
Anglicare Sydney
Anglicare Sydney
Leo Hede
Leo Hede
Kids Helpline Manager
Yourtown
Yourtown
Mahendra Mane
Mahendra Mane
Customer Solutions Architect
Vonage
Vonage
Graeme Ireland
Graeme Ireland
Senior Workforce Optimisation Manager
WooliesX
WooliesX
MD Kabir
MD Kabir
Group Customer Experience Manager
Sutton Tools
Sutton Tools
Vanessa Lyngsted
Vanessa Lyngsted
Manager Customer Contact Services
Social Futures
Social Futures
Brooke McKenzie
Brooke McKenzie
Head of Service Centre
NTI - National Transport Insurance
NTI - National Transport Insurance
Kim Phillips
Kim Phillips
Head of Customer Operations and Tyro Health
Tyro
Tyro
Cara Pring
Cara Pring
Digital and Customer Experience Director
Winc Australia
Winc Australia
Damian Purvis
Damian Purvis
Engagement and Development Lead
Powershop
Powershop
Kirsty Robinson
Kirsty Robinson
Customer Experience Director
TAFE Queensland
TAFE Queensland
Amy-Lauren Saad
Amy-Lauren Saad
Manager, Customer Support
Cleanaway Waste Management
Cleanaway Waste Management
Wes Self
Wes Self
Chief Operating Officer
GMHBA
GMHBA
George Skaf
George Skaf
National Contact Centre Manager
Bega Group
Bega Group
Agnes So
Agnes So
Chief Customer and Product Officer
HotDoc
HotDoc
Telena Thompson
Telena Thompson
AD Student Experience
University of the Sunshine Coast
University of the Sunshine Coast
Daniel Tollenaere
Daniel Tollenaere
Chief Operating Officer
Story House Early Learning
Story House Early Learning
Manuela Metz
Manuela Metz
Head of Contact Centre
Australian Motoring Services
Australian Motoring Services
Sarah Chamberlain
Sarah Chamberlain
Head of Customer Operations
Australian Motoring Services
Australian Motoring Services
Claire Cunningham
Claire Cunningham
Founder and Managing Director
The Customer Connexion /Coles
The Customer Connexion /Coles
Laurence Fonsdituri
Laurence Fonsdituri
Head of Client Growth
Noble Oak
Noble Oak
Raj Shah
Raj Shah
Country Manager, ANZ
Vonage
Vonage
Marie Andriopoulos
Marie Andriopoulos
Manager Customer Service and Experience
VETASSESS
VETASSESS
Sian Howatson
Sian Howatson
Head of Customer Insights & Automation
Swyftx
Swyftx
Rachel Lane
Rachel Lane
Head of Customer Support
The Lottery Office
The Lottery Office
Craig Mendel
Craig Mendel
Senior Manager of Information Technology and Customer Experience
Uniting
Uniting
Ashley Humphrey
Ashley Humphrey
Head of Customer Operations
Aurora Energy
Aurora Energy
Kerry McCarty
Kerry McCarty
Customer Service Manager / Lead
Z Energy NZ
Z Energy NZ
Mitchell Palmer
Mitchell Palmer
Chief Operating Officer
Aussie Industries
Aussie Industries
Kate Dalton
Kate Dalton
Chief Customer Officer
Compass Education
Compass Education
Sean Richards
Sean Richards
Call Centre Operations Manager
Powershop
Powershop
Eric Cheng
Eric Cheng
Enterprise Architect
Komatsu Australia Pty Limited
Komatsu Australia Pty Limited
Matt Murdoch
Matt Murdoch
Chief Customer Officer
Passport Card
Passport Card
Leonna Sanderson
Leonna Sanderson
Chief Operations Officer
Equifax ANZ
Equifax ANZ
Miguel Murillo
Miguel Murillo
Global Customer Service Director
Avanos Medical
Avanos Medical
Toby Ellis
Toby Ellis
Head of Customer Success
AMP
AMP
Nisha Varma
Nisha Varma
Contact Centre Experience Manager
Brighter Super
Brighter Super
Kanika Puri
Kanika Puri
Chief Operating Officer
Fast Cover
Fast Cover
Jacky Karam
Jacky Karam
Manager Omni-Channel Services
P&N Bank
P&N Bank

CCW Awards Judges

Marie Andriopoulos
Marie Andriopoulos
Manager Customer Service and Experience
VETASSESS
VETASSESS
Sian Howatson
Sian Howatson
Head of Customer Insights & Automation
Swyftx
Swyftx
Rachel Lane
Rachel Lane
Head of Customer Support
The Lottery Office
The Lottery Office
Craig Mendel
Craig Mendel
Senior Manager of Information Technology and Customer Experience
Uniting
Uniting
Mitchell Palmer
Mitchell Palmer
Chief Operating Officer
Aussie Industries
Aussie Industries
Sean Richards
Sean Richards
Call Centre Operations Manager
Powershop
Powershop
Leonna Sanderson
Leonna Sanderson
Chief Operations Officer
Equifax ANZ
Equifax ANZ
Nisha Varma
Nisha Varma
Contact Centre Experience Manager
Brighter Super
Brighter Super
Kanika Puri
Kanika Puri
Chief Operating Officer
Fast Cover
Fast Cover

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CCW Digital

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