Jafar H Syed

Chief Growth Officer Uniphore

24 FEBRUARY 2021: HYBRID DAY 2

Wednesday, February 24th, 2021

3:00 PM Leveraging AI and Automation to transform the future of Contact Centres

- Harnessing the power to AI to disrupt a Multi-billion Dollar Contact Centre Industry

- Delivering a personalized customer experience – the key to delivering CSAT at contact centres

- Augmenting agent capabilities with in-call alerts and guidance

- Automating call summaries to reduce time spent on agent after call work 

- Compelling use cases on driving business value