Events
CCW Digital's conferences bring thousands of customer contact, customer experience, technology, marketing and operations professionals together for inspiring keynotes, actionable case studies, interactive discussions and unparalleled networking.
Optimise your digital CX facility with Chatbots, AI tools and new customer self-service techniques
September 28, 2021
12:00 PM - 04:00 PM BST
How To Elevate Customer Service With A Focus On Effort, Empathy and Loyalty
September 15, 2021
02:00 PM - 03:00 PM EST
Webinar: The Customer of the Future with Blake Morgan
July 28, 2021
02:00 PM - 03:00 PM EST
Webinar: How to Turn Your Contact Center Interactions into a Data Gold Mine
June 30, 2021
02:00 PM - 03:00 PM EST
Webinar: How “Practical” AI is Creating Better Customer and Employee Experiences
May 19, 2021
02:00 PM - 03:00 PM EST
Webinar: Change the game with AI powered analytics in your Contact Center
April 22, 2021
02:00 PM - 03:00 PM EST
Webinar: Improving Customer Service Efficiency and Agent Productivity
April 21, 2021
02:00 PM - 03:00 PM EST
Webinar: Driving Exceptional CX with AI & Virtual Assistants in the Contact Center
April 7, 2021
02:00 PM - 03:00 PM EST
State of the Call | 5 Biggest Challenges For The Voice Channel
March 30, 2021
02:00 PM - 03:00 PM EST
Webinar: Contact Center Mistakes That Impact Customer Retention
March 4, 2021
02:00 PM - 03:00 PM EST
Webinar: What’s Next For The Call Center: Use NLP To Turn Data Into Insights In The Course of This Year
February 25, 2021
02:00 PM - 03:00 PM EST
Webinar: No Pause Button: How To Get Ahead Even As Contact Center Challenges Intensify
February 24, 2021
02:00 PM - 03:00 PM EST
Webinar: The Big Rebound: Is Your CX Ready for the Biggest Bounce in History?
February 23, 2021
01:00 PM - 02:00 PM EST
Webinar: Checklist For Success: 7 Crucial Considerations For Today's Contact Center Leaders
February 18, 2021
02:00 PM - 03:00 PM EST
