Events
CCW Digital's conferences bring thousands of customer contact, customer experience, technology, marketing and operations professionals together for inspiring keynotes, actionable case studies, interactive discussions and unparalleled networking.
Striking the Balance with AI and CX: Trends, Predictions and Opportunities for 2022 and Beyond
27 October, 2021
02:00 PM - 03:00 PM EST
Webinar: Contact Center Data Fabric: Weaving Unstructured Data Into Automation And Insight
20 October, 2021
02:00 PM - 03:00 PM EST
Webinar: Conversational AI Practicality: Best Practices & Strategies
6 October, 2021
02:00 PM - 03:00 PM EST
Webinar: Develop Once – Deploy Omni: Efficiency in Next Generation IVA Platforms
29 September, 2021
02:00 PM - 03:00 PM EST
Optimise your digital CX facility with Chatbots, AI tools and new customer self-service techniques
28 September, 2021
12:00 PM - 04:00 PM BST
How To Elevate Customer Service With A Focus On Effort, Empathy and Loyalty
15 September, 2021
02:00 PM - 03:00 PM EST
Webinar: The Customer of the Future with Blake Morgan
28 July, 2021
02:00 PM - 03:00 PM EST
Webinar: How to Turn Your Contact Center Interactions into a Data Gold Mine
30 June, 2021
02:00 PM - 03:00 PM EST
Webinar: How “Practical” AI is Creating Better Customer and Employee Experiences
19 May, 2021
02:00 PM - 03:00 PM EST
Webinar: Change the game with AI powered analytics in your Contact Center
22 April, 2021
02:00 PM - 03:00 PM EST
Webinar: Improving Customer Service Efficiency and Agent Productivity
21 April, 2021
02:00 PM - 03:00 PM EST
Webinar: Driving Exceptional CX with AI & Virtual Assistants in the Contact Center
7 April, 2021
02:00 PM - 03:00 PM EST
State of the Call | 5 Biggest Challenges For The Voice Channel
30 March, 2021
02:00 PM - 03:00 PM EST
