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Webinar: Improving Customer Service Efficiency and Agent Productivity

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This FREE webinar was recorded on:
21 April, 2021
02:00 PM - 03:00 PM EST

While 3 out of 4 contact center leaders are looking to increase customer loyalty, 1 out of 2 admit they struggle to train agents and employees to accomplish this goal.

As customer experience departments prepare for a critical second half of 2021, listen in on a discussion with CX experts, where they’ll cover how to:

• Reduce time spent training agents by 40%
• Decrease average handle time with new and experienced agents through detailed workflows
• Effectively service new emerging skills in multiple contact center verticals
• Rethink how agents are presented the information they need to reduce contact center costs, drive CSAT scores, and improve customer-lifetime-value


Speakers

Matt Wujciak
Analyst, Staff Writer
CCW Digital

Matt Wujciak is an analyst, digital marketer, and writer for CCW Digital, the #1 global online community and research hub for customer contact and customer experience professionals. Matt’s work has been featured by a number of different publications and NYT, WSJ bestselling authors, Forbes coaches and council members, and C-level executives from fortune 500 companies.

He is known in the CX media world for his industry-leading research and reports, articles and case studies on CX, consumer behavior, UI/UX, digital marketing, performance optimization, customer service, and brand strategy. He also speaks at live events and produces online event sessions, webinars, and podcasts for CCW Digital and associated brands.


We respect your privacy, by clicking ‘Watch On Demand’ you agree to receive our e-newsletter, including information on Podcasts, Webinars, event discounts and online learning opportunities. For further information on how we process and monitor your personal data click here. You can unsubscribe at anytime.