Webinar: Improving Customer Service Efficiency and Agent Productivity
While 3 out of 4 contact center leaders are looking to increase customer loyalty, 1 out of 2 admit they struggle to train agents and employees to accomplish this goal.
As customer experience departments prepare for a critical second half of 2021, listen in on a discussion with CX experts, where they’ll cover how to:
• Reduce time spent training agents by 40%
• Decrease average handle time with new and experienced agents through detailed workflows
• Effectively service new emerging skills in multiple contact center verticals
• Rethink how agents are presented the information they need to reduce contact center costs, drive CSAT scores, and improve customer-lifetime-value
Speakers
Matt Wujciak
Market Research Analyst
CCW Digital
Matt Wujciak is an analyst, digital marketer, and writer for CCW Digital, the #1 global online community and research hub for customer contact and customer experience professionals. Matt’s work has been featured by a number of different publications and NYT, WSJ bestselling authors, Forbes coaches and council members, and C-level executives from fortune 500 companies.
He is known in the CX media world for his industry-leading research and reports, articles and case studies on CX, consumer behavior, UI/UX, digital marketing, performance optimization, customer service, and brand strategy. He also speaks at live events and produces online event sessions, webinars, and podcasts for CCW Digital and associated brands.
