Events
CCW Digital's conferences bring thousands of customer contact, customer experience, technology, marketing and operations professionals together for inspiring keynotes, actionable case studies, interactive discussions and unparalleled networking.
CX Beyond 2020: New Rules For Customer Engagement, Agent Empowerment
October 15, 2020
02:00 PM - 03:00 PM EST
Webinar: Customers are Demanding Digital Engagement – Is Your Business Listening?
September 30, 2020
02:00 PM - 03:00 PM EST
Rich Communications: The Future Of Business Messaging
September 29, 2020
12:00 PM - 12:00 AM GMT
Webinar: Knowledge Management: The Secret To Elevating Remote Work & Self Service
September 17, 2020
04:00 PM - 05:00 PM BST
Webinar: Build a Better Chatbot: Scaling Your Contact Center Through COVID-19
September 16, 2020
02:00 PM - 03:00 PM EST
Webinar: Digital Transformation Starts with Voice
September 10, 2020
02:00 PM - 03:00 PM EST
Webinar: Improve Your Digital Engagement by AMPLIFYING Your Support
August 12, 2020
02:00 PM - 03:00 PM EST
Webinar: AI-Powered Agents: 3 Proven Ideas to Improve CX Quality
August 05, 2020
02:00 PM - 03:00 PM EST
Customer Centricity: The Real Reason To Modernize Your Service Experience
July 24, 2020
02:02 PM - 02:02 PM EST
Webinar: The Post-Pandemic Contact Center: What's Next For Remote Work & Digital Customer Engagement
June 30, 2020
02:00 PM - 03:00 PM EST
Webinar: “Extreme self-service” - Automation-first customer service strategies to prepare for a downturn
June 24, 2020
02:00 PM - 03:00 PM EST
Webinar: Scale an Agile Workforce During Massive Disruption: How to Successfully Prioritize Agent Needs in Unprecedented Times
June 11, 2020
02:00 PM - 03:00 PM EST
Answering 5 Crucial Customer Contact Questions As We Move Forward
June 04, 2020
02:00 PM - 03:00 PM EST
Webinar - From Triage to Strategy: The Future of Customer Care Post Pandemic
May 28, 2020
02:00 PM - 03:00 PM EST