Lessons Learned From Operating In A Globally Sourced Environment

Posted: 04/27/2010
Travelocity operates in a mixed model approach. The company "wears three hats," including: managing their own call center, partnering with service providers and acting as a service provider for travel partners.

Managing the successful migration
Determining the type of metrics, accountability and governance you need to make sure you have a successful ongoing operation
Striving for a true partnership with outsourcers
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