The Challenges of Managing a Global Customer Support Center

Posted: 10/18/2010

Call Center IQ speaks with Jean Shaw, VP of the Global Customer Support Center for Saber Global Customer Support Center in Montevideo, Uruguay, at the 11th Annual Call Center Week in Las Vegas. Shaw discusses Saber, a B2B support center with 900 people based in Montevideo, and the challenges of conveying culture and speech requirements with customers overseas and improving average handle time. Saber Global Customer Support Center was awarded the Best in Class Call Center with over 200 staff.

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