Building A Modern Call Center From The Ground Up: The Next Generation Call Center
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Wouldn't you be interested to see the most "advanced call center in the world?" Well that's precisely what Graham Kingma proclaims about his brand. In his case study presentation Kingma, Head of Call Center Operations for WIND Mobile, shows us how he and his team managed to leverage social media tools to generate revenue and cut costs. Hear the results-proven strategies for WIND Mobile who Avaya claims has "the most advanced call center in the world." All organizations are looking for ways to...
Tags:
WIND Mobile
social media
contact center
contact center agents
customer
marketing
viral marketing
word of mouth
call center
management
Call Center Management
contact center management
