Social Media Strategy: Full Speed Ahead

Posted: 02/16/2011

Joshua 'Sipp' Sippola, Team Lead, Social Media Strategies for TalktoQwest, sits down to discuss how you can leverage your customer experience by adding social media technologies to your contact center operations and hiring staff to support the growing need for multi-channel access. Sipp also discusses the how to measure ROI with social media.

To hear more from Sipp, check out the free panel webinar Driving Business Success from Social Media.

Check out more Call Center Summit interviews here.

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