Tips from 311's Frontlines
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Executive Director of 311NYC's call center, Joseph Morrisroe, and 311 City of Philadelphia's Deputy Director, Rosetta Carrington Lue, speaks with CMIQ Editor Gina Scanlon at the International Contact Center Expo & Conference in Miami. Joe and Rosetta touch on the dynamic of working with unions and the government, implementing social media, rep training, implementing 211 in NYC and the tremendous support they get from both Mayor Bloomberg in New York and Mayor Nutter in Philadelphia.
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