VOC TV: CRM from an Editor's Perspective

Posted: 10/12/2010

1to1Media and Customer Strategist Journal editorial director Ginger Conlon sits down with CMIQ's editor Gina Scanlon to discuss the challenges and changes the customer management industry faces, including growing technologies, outsourcing and onshoring, and social crm. She also gives some tips on engaging vs. selling to your customers to make for a better customer experience and help trump your competition.

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