211
211: America's Health and Human Services Contact Center
February 18 by Gina Scanlon911 receives millions of calls a year, including many that aren't actual emergencies. Which is why 211 was created. 211 information reaches 82% of the US, concentrating on health and human services...
Tips from 311's Frontlines
November 19 by CCW Digital EditorExecutive Director of 311NYC's call center, Joseph Morrisroe, and 311 City of Philadelphia's Deputy Director, Rosetta Carrington Lue, speaks with CMIQ Editor Gina Scanlon at the International Contac...