Cincom
Power to the People: How Absa Bank Empowered Its People to Deliver Better Customer Experiences
June 15 by CCW Digital EditorAs the largest contact center in South Africa with nearly 5,000 agent seats scattered across 30 physical sites, Absa Bank was challenged to present better customer experiences by operating as "ONE A...
Customer Experience Management: The Next Frontier For Contact Centers
June 15 by Customer Contact WeekAccording to recent studies, few contact centers have evolved to strategic business units that add value to the customer experience. In fact, many are still caught up in efforts to reduce costs&mdas...
Randy Saunders of Cincom Knows the Value of Differentiating on Customer Experience in the Call Center
June 14 by Randy SaundersRandy Saunders, Program Director for Cincom Systems, knows the value in dollars of differentiating the contact center through improved contact center technology. Saunders is proud of how Cincom, a p...
Guiding Winning Conversations At Absa Bank
June 14 by CCW Digital Editor"After a few false starts with other technologies, we've finally hit the mark with Synchrony. We are totally committed to the product because we know what it will do for our business," commented Ste...
Randy Saunders of Cincom Knows the Value of Differentiating on Customer Experience in the Call Center
May 10 by Blake LandauRandy Saunders, Program Director for Cincom Systems, knows the value in dollars of differentiating the contact center through improved contact center technology. Saunders is proud of how Cincom, a p...