Guiding Winning Conversations At Absa Bank

Posted: 06/13/2010

"After a few false starts with other technologies, we've finally hit the mark with Synchrony. We are totally committed to the product because we know what it will do for our business," commented Stelios Vakis, Head of Change and Systems, Connectzone, Absa.

Watch the video to learn why agents are ecstatic and how Absa Bank:

  • Increased efficiency by 30 percent by improving its overall loan application processes
  • Processes loan applications in real-time or within hours
  • Reduced agent training time by 50% (from eight weeks to four weeks)
  • Does more with less: reallocated 30 employees
  • Standardized workflow and processes and enabled a paperless environment
  • Rolls out new products in a fraction of the time
  • Guides agents through Absa’s complex systems and decision trees to provide optimized experiences

Customer experience differentiates Absa Bank | Agents are Ecstatic >> Download the Story (PDF)

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