Case Study: How Data Transformed a Call Center, Enhanced Customer Experience

Posted: 08/01/2012
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Nary a day goes by without some article or presentation touting the impact effective data management can have on the customer experience. Unfortunately, few such discussions escalate beyond rhetoric, and instead rely on a steady stream of hypotheticals and buzzwords to weightlessly declare customer analytics solutions the ticket to an effective customer management function.

At the 13thAnnual Call Center Week, Evolv finally put some weight behind the discussion by sharing how its data solutions helped The Results Company transform its call centers, deliver and enhanced customer experience and drive new business.

Watch the full presentation video, a Call Center IQ exclusive, above!