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5 Key Takeaways from the Future Contact Center Summit
February 05 by Brian CantorSince the event is called the Future Contact Center Summit, a producer might intuitively think to incorporate numerous robotic elements and load the agenda with discussions of new technologies and c...
Gobbledygook Be Gone: It’s Time for Clear Communication in Call Centers
March 31 by Diane BerenbaumWeb-based communication is on the rise in the call center. Prosci, a research company that serves the call center industry, predicts that email web contacts will outpace voice contact for customer s...