Frost & Sullivan - BPO Trends for Banking & Financial Service Markets




Banks and financial services companies are facing a growing number of challenges, from rapid digitalization to increased mobility and the emergence of new competitors leveraging technology. The agility and innovation of these new competitors attract the attention of consumers, increase the level of competition, and magnify the impact of information and communications technologies in the sector.

This complimentary whitepaper from Atento & Frost & Sullivan explores how:

  • Integration of front and back office is crucial for competing in this increasingly digital environment
  • Digital and automated solutions applied to back office processes can significantly improve productivity, efficiency and customer satisfaction indexes
  • Practical examples of solutions created by Atento for leading sector companies show how improving back office processes generate a better customer experience
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