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AI for CX CCW Analyst Insights CCWomen CX News and Trends Customer Contact Strategy and Operations Customer Contact Workforce

Pre-Register: How to Achieve True Customer Autonomy

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Brooke Lynch
10/31/2024

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Pre-Register for our upcoming How-To Guide: How to Achieve True Customer Autonomy. You'll get first access to the report upon its release.

Upcoming Events

Customer Management Practice

January 1 - December 1, 2030

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Webinar: The Future of CX Needs More Voices at the Table: Why Connection, Perspective, and Leadership Matter More Than Speed

18 March, 2026

Online

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Webinar: The Future of CX Needs More Voices at the Table: Why Connection, Perspective, and Leadership Matter More Than Speed

Customer Contact Week Australia and New Zealand

18-19 March 2026

Royal Randwick Racecourse, Sydney, Australia

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Customer Contact Week Australia and New Zealand

GOVCC - Government Contact Centre Summit

18 - 19 March 2026

Sydney, Australia

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GOVCC - Government Contact Centre Summit

Webinar: How Insurely Introduced Voice Agents to Their Contact Center

26 March, 2026

Online

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Webinar: How Insurely Introduced Voice Agents to Their Contact Center

CX In 2030: Future Of The Omnichannel Contact Center

May 19 | 12 PM ET

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CX In 2030: Future Of The Omnichannel Contact Center

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Latest Webinars

Webinar: How Insurely Introduced Voice Agents to Their Contact Center

2026-03-26

02:00 PM - 03:00 PM EST

With Voice AI becoming more intelligent, intuitive and sophisticated, it has become a critical tool...

Webinar: How Insurely Introduced Voice Agents to Their Contact Center

Webinar: The Future of CX Needs More Voices at the Table: Why Connection, Perspective, and Leadership Matter More Than Speed

2026-03-18

02:00 PM - 03:00 PM EST

Webinar: The Future of CX Needs More Voices at the Table: Why Connection, Perspective, and Leadership Matter More Than Speed

Webinar: Building Stakeholder Confidence: Reduce Risk and Optimize ROI Through Successful Proof of Concepts

2024-12-12

02:00 PM - 03:00 PM EST

Webinar: Building Stakeholder Confidence: Reduce Risk and Optimize ROI Through Successful Proof of Concepts

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As the world's largest customer service online research hub, CCW Digital provides 185,000+ members with the tools to optimize their customer contact operations. Through market study reports, seminar series, webinars, and a variety of other media, we’re driving this year’s critical conversations on Generative AI like ChatGPT, automation, agent engagement, self-service, personalization and more.