Building a Consensus Reality

Posted: 07/29/2010

Barry Maners, managing director, The Fraser Group, presents from Call Center Week ’09. Maners discusses consensus reality—if you believe something long enough it becomes the reality. He relates consensus reality to customers, and understanding what drives their requirements and how to deliver value to them. Watch Maners’ presentation to see how you can use this theory to further your business and make a profit.

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