CFI Group's Sheri Teodoru on Onshoring and Contact Center Satisfaction
Sheri Teodoru, CEO of CFI Group, discusses onshoring trends, working with the government, the Contact Center Satisfaction Index, and women in leadership at the 11th Annual Call Center Week in Las Vegas with CMIQ. CFI Group is a unique blend of market research, business strategy, and mathematical science at the forefront of scientific development in analysis and measurement.
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