Driving Continuous Improvement Processes to Realize Contact Center Efficiencies

Posted: 01/05/2011

Aaron Taylor, Senior Director of Customer Care for MyLife, gives a keynote presentation at the International Contact Center and Expo in Miami. Taylor gives an inspirational speech about how to best communicate with your employees, keeping up moral through transparency, MyLife's quality awareness program, and examples of strategies that haven't worked in his experience and why.

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