Driving Continuous Improvement Processes to Realize Contact Center Efficiencies

Posted: 01/05/2011

Aaron Taylor, Senior Director of Customer Care for MyLife, gives a keynote presentation at the International Contact Center and Expo in Miami. Taylor gives an inspirational speech about how to best communicate with your employees, keeping up moral through transparency, MyLife's quality awareness program, and examples of strategies that haven't worked in his experience and why.

To continue viewing this content please fill out the form below and become a CCW Digital member.
Or if you're already a CCW Digital member, sign in below to download.
Join

By entering in your information and submitting the form, you give the sponsor permission to contact you regarding their product and you agree to our User Agreement, Privacy Policy, and Cookie Policy.

Contributor: