Sign up to get full access to all our latest content, research, and network for everything customer contact.

Why Leaders Need to Focus On Goals During Downturns

Add bookmark

CCW Digital Editor
11/03/2009

Daniel Goleman explains the role of leaders during downturns.

Upcoming Events

CCW BFSI Exchange April 2024

April 24-26, 2024
The Wigwam | Phoenix, AZ

Chief Experience Officer Exchange May 2024

May 15-17, 2024
Marriott Grand | St. Louis, MO

CX Talks: Is generative AI living up to the hype?

29 May, 2024
Online

All Access: Customer Loyalty 2024

June 18 - 19, 2024
Free CX Network Webinar Series

All Access: Customer Contact Week Digital ANZ 2024

June 19 - 20, 2024
Free CX Network Webinar Series

MORE EVENTS

Latest Webinars

CX Talks: Is generative AI living up to the hype?

2024-05-29
02:00 PM - 03:00 PM SGT

Join this discussion on the hype, promise and reality of generative AI for CX in 2024

Webinar: Call Branding Essentials: Canada’s Evolving Voice Channel

2023-11-21
02:00 PM - 03:00 PM EST

The AI mantra for customer service in 2025

2023-11-15
11:00 AM - 12:00 PM GMT

Maximize customer engagement with our interactive fireside chat on using AI to achieve the best-in-c...

The AI mantra for customer service in 2025

MORE WEBINARS

FIND CONTENT BY TYPE

CCW Digital COMMUNITY

ADVERTISE WITH US

By partnering with CCW Digital, you’ll increase brand awareness, position yourself as a thought leader, introduce your solution to the market, make executive connections, while generating new leads. Based on your business goals, our analysts can help align your company with the right opportunity.

Advertise Now

JOIN THE CCW Digital COMMUNITY

As the world's largest customer service online research hub, CCW Digital provides 159,000+ members with the tools to optimize their customer contact operations. Through market study reports, seminar series, webinars, and a variety of other media, we’re driving this year’s critical conversations on Generative AI like ChatGPT, automation, agent engagement, self-service, personalization and more.

Why Leaders Need to Focus On Goals During Downturns